Privacy Policy
At Quarterdecks Retreat, we are committed to protecting the privacy and security of our guests' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide when making a reservation or staying with us.
By making a reservation or staying at Quarterdecks Retreat, you acknowledge and accept the terms of this Privacy Policy.
Information We Collect
Personal Information
We may collect personal information including, but not limited to:
- Name
- Address
- Telephone number
- Email address
- Payment details
- Reservation information
Identification
Valid photo identification may be required during the check-in process.
How We Use Your Information
Reservations and Guest Services
We use your information to process reservations, facilitate check-in and check-out procedures, and provide accommodation and guest services.
Communication
We may use your contact details to send booking confirmations, arrival information, important updates relating to your stay, and to respond to enquiries.
Service Improvement
Guest feedback, preferences, and booking information may be used to improve our services and enhance the guest experience.
Information Sharing
Quarterdecks Retreat does not sell, rent, or trade personal information to third parties.
Personal information may be disclosed to trusted service providers where reasonably necessary to operate our business, including:
- Payment processing providers
- Booking and reservation systems
- Information technology service providers
- Professional advisers where required
Information may also be disclosed where required by law.
Security of Information
We take reasonable steps to protect personal information from unauthorised access, misuse, loss, disclosure, alteration, or destruction.
While no system can guarantee absolute security, we employ industry-standard measures to safeguard the information entrusted to us.
Access and Correction
Guests may request access to their personal information and may request corrections to information that is inaccurate or incomplete, subject to any legal obligations or exemptions that may apply.
Policy Updates
Quarterdecks Retreat reserves the right to amend this Privacy Policy from time to time. Any updated version will be published on our website.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact Quarterdecks Retreat Management.